If purchased from a retailer, please see them for Returns & Exchange advice. For any clarification please contact us and we will get back to you within 24hrs.
Change of Mind Returns:
If you wish to return your item for ANY reason, you may do so within 30 days, as long as the product is returned in as-new, re-saleable condition with all original packaging, tags and labels intact and attached.
Upon receipt of the items to our returns address, your return will be processed in 24 hrs.
We can process all returns for either a refund or store credit. NOTE: “Sale” items cannot be returned/exchanged in any circumstances. Worn/used items cannot be returned/exchanged in any circumstances.
- Are valid for 12 months use from code issued.
- Any additional shipping fees (i.e. Express Post) paid on the original order will not be credited.
- Are only able to be processed to the original payment method from which you originally paid
- Any additional shipping fees (i.e. Express Post) paid on the original order will not be refunded.
Postage for Returns & Exchanges during Promotional Periods are to be paid at the customers expense and will be required to arrange their own shipping. Feetures Australia will refund the value of the goods returned but will not refund the value of any shipping paid.
Mistakenly Sent Items:
If you believe you have been sent an item in error, please respond to your order confirmation email, detailing the items which have been omitted/sent in error, as well as the items which you were meant to have received. We will ensure you are sorted in no time at all!
That's unusual - email us using the "Contact Us" form!
Further Notes from Feetures Australia:
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
For returns and exchanges please contact us email@example.com
P.O. Box 76, Samford 4520