Feetures Lifetime Guarantee

 

Engineered to be ignored so you can just move.

Our socks are designed to be long lasting with a custom-like fit to enable easy movement with fewer blisters, less sock slippage, and a greater degree of comfort. Having an issue within 30 days of your purchase? You may be looking for our Returns Page.

What does Lifetime Guarantee Mean?

While we offer 30 days to return your original order, we know our socks should last well past that! That is why we are happy to provide a Lifetime Guarantee on all our socks.

If at any time you are unsatisfied with our socks, we want you to let us know. Having a quality issue, not quite the right fit, or did our product fail to live up to your standards? We'll get those replaced for you right away. Here are some examples of what our Lifetime Guarantee covers:

●      Holes

●      Material thinning

●      Stretching or shrinkage

We've designed our Lifetime Guarantee process to be as easy as possible so that you can receive the socks that meet your needs and get back to doing the activities that keep you moving.

What "Lifetime" Means for Our Socks

Our Lifetime Guarantee covers the expected lifetime of the socks themselves - Not an individual's Lifetime - the period during which the socks should reasonably last under normal use and care. Under typical wear conditions, our socks are designed to provide approximately 2 years of reliable performance. This guarantee ensures that if your socks fail prematurely due to manufacturing defects or quality issues during their expected lifespan, we'll make it right.

 

 

 

What does Lifetime Guarantee Not Mean?

We know Lifetime Guarantee sounds too good to be true, but we guarantee our quality and our socks. Whether you're running UTA100 or running after your toddler, we cover it. But, if you leave them on the course or your toddler hides them under the couch, we can't take responsibility for that.

Here are a few other examples of what it doesn't cover:

Socks subbing for a Pet Chew Toy

While saying the dog ate your homework was always worth a shot in school, this unfortunately is not covered by our Lifetime Guarantee.

Lost in the laundry

While we encourage you to take that up with your dryer (we all know how they love to eat socks), this is not something covered by our Lifetime Guarantee. We do recommend washing your socks in a mesh laundry bag so they don't escape.

Left behind at a race

We know it feels great to take your shoes and socks off after a long hard race, but protect your favourite pairs at all cost. This is not something covered by our Lifetime Guarantee.

Thrown Away

Did your favourite socks get a hole? Make sure you take a picture and hold onto your socks in question. We will need a photo to be able to get you a new pair, so if you throw them away, they will not be covered by our Lifetime Guarantee.

 

 

 

 

 

Australia / New Zealand Lifetime Warranty Claim

Submitting your Lifetime Warranty Claim is easy:

Step 1: Send us an email at sales@feetures.com.au

Step 2: Include the following information

●      Place of purchase:

●      Date of purchase:

●      Style/Colour/Size:

●      Pictures of the issue:

●      Best postal address:

Step 3: Once your email is received and products are verified, we will get in contact with the next steps.

Your Consumer Rights

This guarantee is in addition to your rights under Australian Consumer Law and the New Zealand Consumer Guarantees Act. Our products come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

Please reach out via email to sales@feetures.com.au.